Scantecs
Scanwic Technical services
our service
We place utmost importance on customer satisfaction towards our products and services as a part of our understanding of high quality which we have created through our mission, vision and fundamental values.
We, as Scantecs have taken a step further in terms of our understanding of customer satisfaction by means of extensive research and the policies we have developed for the improvement of customer services process. Thus, we would be glad to share with you our fundamental principles intended for customer satisfaction.
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All our engineers are highly trained, professional people with a wealth of experience with both juice and coffee machines.
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We operate in close cooperation with machine suppliers and professional service partners.
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We offer a unique rapid response service for back up and peace of mind, with a comprehensive preventative maintenance schedule, which greatly reduces the need for emergency call outs.
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We operate an efficient call out system that ensures a quick response and easy tracking of any call logged.
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Service requests can be made through our website , via mail or by contacting our customer support team.
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We have an excellent first time fix rate which means less down time for the customer.
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Engineers are on call during business hours ensuring you get a quick response to our service requests.
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Our customer support team are well trained and will deal with your call efficiently and effectively.
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If required you can be contacted on a monthly basis by a member of our sales team who will take your order and have it shipped in a couple of days. Alternatively you can place your order online
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Account Managers are always on hand to deal with any questions you may have and make regular visits to their clients
